E-learning and Face-to-Face CX Training
Our e-learning course covers CX basics in 60 minutes, fostering a customer-centric mindset. Our immersive face-to-face CX Training Workshop Series transforms your approach. Master CX essentials, innovate strategies, and create impactful experiences. Explore practical tools, align your team's mindset, and embed CX in your company culture. Gain actionable skills for exceptional customer experiences!
Idea Hunter for
Idea Crowdsourcing
A mobile tool by Idea Fanatics, sustains post-training momentum by engaging participants beyond sessions. It fosters continual learning and idea generation, transcending conference room limitations. Recognizing the ubiquity of exemplary CX instances, it ensures ideas are always at hand, involving staff, management, partners, and customers.
Decoding Customer Values:
The Role of Experience Archetypes in CX Strategy
Experience Archetypes are a transformative tool, decoding customer values within CX. They provide a structured framework, diving deep into diverse needs for differentiation. These archetypes transcend industries, making experiences engaging and memorable while adapting to societal changes. With twelve archetypes covering comforting to disruptive experiences, their focus on values strengthens impacts on target markets. Each experience aligns with a dominant archetype, guiding impactful interactions through a lens of decoded customer values.
Unleash the Power of
CX Publication
Often underestimated, publication is pivotal in amplifying CX effects and engaging staff. At [Your Company Name], we specialize in leveraging publications to elevate brand awareness and drive business through word-of-mobile. Beyond this, we offer tailored training and consulting services, empowering you to master CX publication strategies. Join us to unlock the potential of publications, fostering a robust CX culture internally while driving impactful results externally!
Emotion Quality Meter Quantifies Customers' Feelings
Emotion Quality Meter (EQM) unveils customer sentiments across touchpoints. It creates an analysis matrix to identify key emotional motivators in your brand's journey, including identifying emotional peaks. Test new services for emotional impact and track performance through intercept interviews, ensuring fresh and reliable feedback. EQM categorizes touchpoints and evaluates effectiveness, offering insights into service awareness, linked Experience Archetypes®, demographic segmentation, and an interactive dashboard for agile reporting.
