Customer Experience Specialist
We help brands create experience
that worth being recommended
CX is a Market Phenomenon
Customer experience (CX) is not about what you want to tell your customers, it's about what you want them to tell their families and friends
Makes Customers
Talk About You
-
Ensure authenticity builds trust and a genuine connection
-
Offer unique or salient values provides customers with reasons to come and return
-
Create emotional impacts ensures they will remember their experience
-
Make the experience promotable makes it easy for customers to share
What We Do
01
BUILD KEY MOMENTS
TO DIFFERENTIATE
02
CREATE WOM
(WORD-OF-MOBILE)
TO DRIVE BUSINESS
AND BOOST YOUR NPS
03
BUILDING CX CULTURE
EMPOWER TEAMS TO ENHANCE CX CONFIDENCE
Meet the Professionals
Ceci Lau
Customer Experience &
Public Relations
Kim Lau
Customer Experience &
Communication
Max Lee
Customer Experience &
Market Research
Celso Wan
Customer Experience &
Customer Service
Lucas Peng
Customer Experience &
Hospitality
Sylvia Chan
Customer Experience & Change Management
Cindy Yu
Customer Experience &
Complaint Management
Maggie Tong
Customer Experience &
Business Strategy
Wing Tan
Customer Experience &
Thinking Preferences
Get in Touch
2311, 23/F, Millennium City 5. 418 Kwun Tong Road,. Kwun Tong ,Kowloon.