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Bring more of your people into the CX process.

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Idea Hunter is a mobile app for collecting, sharing and discussing good experiences from everyday life. Employees contribute examples they notice as customers and explain the value behind them.

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Team challenges and competitions can make participation playful, encouraging people to look more closely, share discoveries and build on one another’s ideas.

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It gives employees—including those outside frontline roles—a practical way to contribute without taking on a large service-design project.

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Use Idea Hunter to extend learning beyond the workshop and turn everyday observation into a shared source of inspiration.

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